OWASA welcomes your comments about Advanced Metering Infrastructure (AMI), a proposed new meter reading system. Please click here for information about AMI and opportunities to provide feedback.
For the results of our 2015 customer survey, please click here.
We are a public, non-profit agency that provides water, sewer (wastewater) and reclaimed water services to the Carrboro-Chapel Hill community in southern Orange County, North Carolina.
We provide our customers with high quality drinking water and wastewater services through responsible, sustainable and creative stewardship of the resources and assets we manage.
In May 2011, OWASA became the ninth water utility in the United States to receive the Partnership for Safe Water's "Excellence in Water Treatment" award for achieving the highest level of performance in drinking water treatment. Please click here to read additional information from the Partnership for Safe Water.
Our Customer Service Office is in our Administration Building at 400 Jones Ferry Road in Carrboro (next to the Jones Ferry Road Water Treatment Plant and the Barnes Street-Jones Ferry Road intersection). Our normal office hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed on major holidays. Here is a map to our main offices.