Welcome to OWASA

In 2018, OWASA was awarded the Presidents Award for Distribution System Operation from the Partnership for Safe Water. The award recognizes systems that meet the program's highly stringent optimization goals for distribution system water quality. OWASA is only the third utility in the United States, to date, to achieve this award. More information

In 2011, OWASA became the ninth water utility in the United States to receive the Partnership for Safe Water's "Excellence in Water Treatment" award for achieving the highest level of performance in drinking water treatment. Please click please click here for  additional information from the Partnership for Safe Water. In 2016, we received  the Partnership's award for 5 years of excellence in drinking water treatment.


We are a community-owned agency that provides water, sewer (wastewater) and reclaimed water services to the Carrboro-Chapel Hill community in southern Orange County, North Carolina. In employment, business operations including but not limited to contracting and in all services to the community, OWASA does not discriminate based on race,  creed,  color,  religion, gender, age, sexual  orientation, national origin or political affiliation. 

We provide high quality drinking water and wastewater services through responsible, sustainable and creative stewardship of the resources and assets we manage.


Our Customer Service Office is in our Administration Building at 400 Jones Ferry Road in Carrboro (next to the Jones Ferry Road Water Treatment Plant and the Barnes Street-Jones Ferry Road intersection). Our normal office hours are Monday through Friday, 8:00 AM to 5:00 PM. We are closed on major holidays. Here is a map to our main offices.