Dec. 23, 2014
OWASA’s offices at 400 Jones Ferry Road, Carrboro, will close for the Christmas holidays from Wednesday, December 24th through Friday, the 26th.
Contacting OWASA for assistance when offices are closed
OWASA personnel will be on call to respond at any time to service emergencies such as leaks in OWASA water pipes or a wastewater overflow. To contact OWASA about a service emergency, customers are welcome to call 919-968-4421. Treatment plant staff receive calls after normal office hours.
Account information and payment options
Customers may get account information or make on-line bill payments at any time through the Manage My Account link on the OWASA website, www.owasa.org. We accept VISA, MasterCard and Discover.
Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 919-537-4343. It is necessary for a customer to use the 14-digit account number from her or his OWASA bill to get information via this line.
Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building or in the box next to the front doors. The Administration Building at 400 Jones Ferry Road, Carrboro is near Barnes Street and just west of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks.
New Year’s holiday
OWASA’s offices will also close for the holiday on Thursday, January 1st.
We wish everyone a safe and joyous holiday season!