Our offices at 400 Jones Ferry Road, Carrboro, will close on Friday, March 25, for the Good Friday holiday.
OWASA’s lakes will also be closed. However, the lake recreation season will begin on Saturday, March 26th.
Contacting OWASA for assistance when offices are closed
When OWASA’s offices are closed, personnel are on call to respond to service interruptions, leaks in OWASA pipes, wastewater overflows, etc.
Customers are welcome to call OWASA at 919-968-4421 at any time. OWASA personnel at the Jones Ferry Road Water Treatment Plant are on duty at all times and they receive calls to OWASA after normal business hours.
Account information and payment options
Customers may get account information or make on-line bill payments at any time through the Manage My Account link on the OWASA website, www.owasa.org. VISA®, MasterCard® and Discover® are accepted.
Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 919-537-4343. It is necessary to use the 14-digit account number from the customer’s OWASA bill to get information through this line.
Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building. The Administration Building at 400 Jones Ferry Road, Carrboro is near Barnes Street and just west of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks.
For more information:
Customer Service staff: 919-537-4343 or firstname.lastname@example.org