If you receive private water bills based on your share of hot water use in a multi-family neighborhood

If you receive private water bills based on your share of hot water use in a multi-family neighborhood, your bills will depend on both your share of hot water use and the total water use by the neighborhood/complex. Also, OWASA’s water rates for master-metered multi-family locations (and various non-residential customers) vary by time of year, as discussed below

Here are some ways to reduce hot water use

  • Take short showers (less than 5 minutes).
  • Take showers instead of baths. Showering normally requires less water (and less hot water) than a bath.
  • When you shower, turn off the water while you lather and scrub.
  • Use dishwashers and clothes washers only when you have a full load.
  • Use cold water to wash clothes (when practical).
  • Check for leaks in water-using devices. For example, if you have a clothes washer, check the hoses for both hot and cold water.
  • When you wash your face or hands, etc., turn off the hot (and cold) water when it is not in use.

Reducing hot water use will also reduce your energy bills.

We also recommend that you conserve in using cold water because the neighborhood's total water use will affect bills as noted above. For more information about conservation in general, please click here.

OWASA’s water rates vary by time of year so your bill may also fluctuate

  • For master-metered multi-family properties, OWASA applies “seasonal” water rates, which are higher from May through September and lower from October through April.
  • From October 2015 through April 2016, our “off-peak” seasonal rate was $4.16. From May 2016 through September 2016, our “peak” seasonal rate is $7.91 per 1,000 gallons.
  • You may see an increase in your bill in May or June because of the change to the peak seasonal water rate, and a decrease in October and November due to the change to the off-peak seasonal water rate.