Contacting OWASA for assistance when offices are closed
When OWASA’s offices are closed, personnel are on call to respond to service interruptions, leaks in OWASA pipes, wastewater overflows, etc.
Customers are welcome to call OWASA at 919-968-4421 at any time. OWASA personnel at the Jones Ferry Road Water Treatment Plant are on duty at all times and they receive calls to OWASA after normal business hours.
Account information and payment options
Customers may get account information or make on-line bill payments at any time through the Manage My Account link on our website. VISA and MasterCard are accepted.
Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 919-537-4343. It is necessary for a customer to use the 14-digit account number from her or his OWASA bill to use this line.
Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building or in the box next to the front doors. The Administration Building at 400 Jones Ferry Road, Carrboro is near Barnes Street and just west of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks.