Our offices will close for the Thanksgiving holiday

Our offices at 400 Jones Ferry Road, Carrboro, will close on Thursday and Friday, November 24th and 25th, for the Thanksgiving holiday.

The Cane Creek Reservoir will also be closed Wednesday. Birdwatching there on Wednesdays from 7 to 11 AM will resume on December 1st and will continue through March 22nd.

For help from OWASA when offices are closed

When OWASA’s offices are closed, personnel are on call to respond to service interruptions, leaks in OWASA pipes, wastewater overflows, etc.

Customers are welcome to call OWASA at 919-968-4421 at any time. OWASA personnel at the Jones Ferry Road Water Treatment Plant are on duty at all times and they receive calls to OWASA after normal business hours.

Account information and payment options

Customers may get account information or make on-line bill payments at any time through the Manage My Account link on the OWASA website, www.owasa.org. VISA®, MasterCard® and Discover® are accepted.

Customers may also get information about account balances, payment due dates, etc. by calling OWASA’s 24-hour Customer Service line, 919-537-4343. To get information through this line, use the 14-digit account number on the OWASA bill.

Customers may leave bill payments in the box at the driveway in front of the OWASA Administration Building at 400 Jones Ferry Road, Carrboro. The Administration Building is just west of the Jones Ferry Road Water Treatment Plant. Customers are asked to include their account numbers on checks.

For more information: