Updated October 31, 2017
In 2018, OWASA will begin upgrading OWASA meters with technology that will communicate hourly water use information. This technology will enhance our services in the Chapel Hill-Carrboro area and will improve the efficiency of reading meters.
The entire project, which includes upgrading the more than 21,000 meters across the community, is expected to be completed in 2019.
The new metering system will alert OWASA when water use indicates a significant leak at a customer’s home, business, etc., and OWASA will use this information to proactively notify customers. In 2019, once the majority of meters are upgraded, a web portal will be available to customers enabling them to monitor and establish individual alerts on their own water use.
Agua Vista meters will briefly communicate once a day from a small unit inside the meter box. These meters are typically located in boxes near the street outside of homes and businesses.
OWASA is calling the initiative Agua Vista, which is an adaptation of the Spanish translation of “water in sight.”
Advance notice to customers before meters are upgraded
OWASA customers will receive a letter about four weeks in advance of their meter upgrade. Most OWASA customers will not need to be home when this work occurs.
No increase in monthly OWASA water and sewer rates will be necessary because of Agua Vista.
To learn more about this project and to find answers to frequently asked questions, please visit owasa.org/metering-initiative
For more information
Mary Tiger, Sustainability Manager, 919-537-4241 or firstname.lastname@example.org