Customer Service

• Taste of Hope Program
  (to help a family in need with their water bill)
• 24-hour Telephone Access to Account Information.
• Customer Feedback: For a simple form you can use to send us feedback about the quality of our service to you.
• Summary of current and October 1, 2008 water and sewer rates
• Current Rates, Charges and Fees (Detailed Version)
• Detailed list of rates and fees effective October 1, 2008
• Comparison of typical water and sewer bills in the Triangle Region
• Seasonal water conservation rates - Q&A
• Service Policies
• Bill Adjustments for Loss of Metered Water
• Water Theft Policy
• Billing Information
• Unbilled Service Charges
• Meter Information
• Directions to OWASA
• Pay Your Bill On-line
• Sign up for Direct Payment option (On-line Form)
• Connect Service (On-line Form)
• Disconnect Service (On-line Form)
• Agreement for Property Owners and Managers regarding service to rental property
  
• Please click here for information on protecting your plumbing system pipes from freezing.
  
• Please click here to read information on what to do if you suspect ice in your pipes.

Our customer service representatives provide assistance with questions about service requests, monthly bills, rates and fees, plumbing leaks, special payment arrangements and OWASA policies and procedures. Equally important, we strive to provide these services and assistance while maintaining a friendly, professional relationship with each of our customers.

To contact us, please dial (919) 968-4421 and ask for the Customer Service Department.

We welcome your feedback regarding any of our services, including your experience while visiting our Website. Please click here to send us an e-mail with your questions or comments.
Thank you.