Conservation and service affordability

Water conservation has the potential for sustained positive impact for our customers, including reduction in OWASA bills, as well as energy costs associated with water heating.

OWASA is committed to helping our customers manage and reduce their OWASA bills through conservation and efficiency. Our affordability outreach program is designed to increase community awareness of options to manage and reduce OWASA bills and to empower our low-income customers and the local agencies that serve them with information and tools to manage and reduce OWASA bills.

Read the Year 2 Plan for the Affordability Outreach Program (pdf)

The following resources can be helpful in understanding how you can reduce your bill by reducing use.

Short video on saving water by saving money (English / Espanol / Burmese / Karen)

What is the cost of a water leak?

Where to check for leaks

How to check a toilet for a leak

Account adjustments after fixing leaks

How to read an OWASA meter

Our water and sewer rates

Water conservation tips

You can help too!  

Water and sewer service are critical to the health of our neighbors and community. Through the Care to Share Customer Assistance Program (formerly Taste of Hope), you can help your neighbors in-need pay their water and sewer bill when they can’t by simply rounding up your water bill or adding an amount you choose to be added to your monthly bills as a donation.

Learn more about how you can Care to Share. (Legally, OWASA cannot reduce rates or directly provide bill assistance to low-income customers. All our customers must be charged for our costs to serve them.)

Learn more about our Affordability Outreach Program and how you can reduce your bill by reducing your use.

Contact Mary Tiger, Sustainability Manager, 919-537-4241, mtiger@owasa.org