Customer Service

30,000 calls, one great goal: OWASA Customer Service

Imagine leading a crew that receives nearly 30,000 phone calls each year — plus thousands of emails — and shares one great goal: excellence in customer service.That’s the task OWASA Customer Service faces annually.

“Our team has such a passion for the community and the people in it. We have regular customers who call just to say hi, and we reach out to individual customers if we notice an irregularity. We’re their first line of contact. We want people to call us, and we want to help them. Because that’s what a good neighborhood does: we help each other.” – The Customer Service Team